A cab driver taught me a million dollar lesson in customer satisfaction and expectation.(36)________speaker charge thousands of dollars to impart this kind of training to corporate (37)________and staff. It cost me a $12 taxi ride.
I had flown into Dallas for the (38)__________purpose of calling on a (39)________. Time was of the (40)___________and my plan included a quick turnaround trip from and back to the air port. A (41)_______cab pulled up. The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver’s seat, he (42)______________that the neatly folded WALL STREET JOURNAL next to me was for my use. He then showed me several tapes and asked me that type of music I would enjoy. Well! I looked around for a “Candid Camera!” wouldn’t you? I could not believe the service I was receiving! I took the (43)______to say, “(44)____________________________________________________________________.”
“You bet,” he replied, “I used to be in Corporate America. But I got tried of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be. (45)______________________________________________________________. I evaluate my personal assets and…wham! I became a cab driver. (46)________________________________________________________________________. But, to be great in my business, I have to exceed the customer’s expectations! I like both the sound and the return of being ‘great’ better than just getting by on ‘average’.”
Did I tip him big time? You bet! Corporate America’s loss is the traveling folk’s friend!
答案:
36. Motivational
37. executives
38. sole
39. client
40. essence
41. spotless
42. mentioned
43. opportunity
44. Obviously you take great pride in your work. You must have a story to tell
45. I knew I would never be a rocket scientist, but I love driving car, being of service and feeling like I have done a full day’s work and done it well.
46. One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. |
